pk65 Privacy Policy — How We Collect, Use & Protect Your Data

pk65 is Pakistan's premier online betting and casino platform, serving registered players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all major cities throughout the country. As a platform that processes real-money transactions in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment methods, pk65 necessarily collects and processes personal information about its registered players.

We recognise that privacy matters deeply to Pakistani players and we have designed our data practices accordingly. This Privacy Policy sets out in full detail what personal data pk65 collects, the purposes for which it is processed, the legal bases upon which processing is conducted, who that data may be shared with, and the rights available to you as a data subject.

This Policy should be read in conjunction with the pk65 Terms & Conditions, which also govern your use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter of data privacy, this Privacy Policy shall take precedence.

For the purposes of applicable data protection law, pk65 — operating as an internationally licensed online gaming operator — is the data controller responsible for the personal information collected through the pk65 platform at pk65.bid.

As data controller, pk65 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently in accordance with this Privacy Policy and applicable regulatory requirements.

For all data protection enquiries, please contact the pk65 Privacy Team at [email protected].

pk65 collects the following categories of personal data in connection with your account registration and use of the platform:

pk65 collects personal data through the following mechanisms:

• Direct provision by you: When you register a pk65 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings, you directly provide personal data to pk65.
• Automated technical collection: When you access and use the pk65 platform, our systems automatically collect technical data including your IP address, device identifiers, browser information, and session data through standard web server logging and first-party cookies.
• Third-party payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, or cryptocurrency networks, those processors provide pk65 with confirmation data necessary to credit your account and process your withdrawal — but pk65 does not store your full payment credentials.
• KYC verification providers: pk65 uses certified third-party identity verification services to confirm your age and identity. These providers may collect and process your government-issued ID documents and biometric data on behalf of pk65 under strict contractual data protections.
• Fraud prevention services: Information about your device and account activity may be shared with and received from fraud detection and prevention services that help us protect the security of the pk65 platform and your account.

pk65 processes your personal data for the following purposes:

• Account management: To create, maintain, and manage your pk65 account, including processing your login credentials and verifying your identity on each session.
• Service delivery: To provide you with access to sports betting markets (cricket, PSL, UFC, snooker), live casino games, slot games, and all other pk65 services.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, and major Pakistani banks; to maintain accurate financial records; and to facilitate refunds where applicable.
• KYC and age verification: To verify that you are 21 years of age or older and to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations under our international gaming licence.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible gaming: To monitor gaming patterns, enforce player-set deposit and loss limits, process self-exclusion requests, and identify players who may need responsible gaming assistance.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via Live Chat and email support.
• Legal compliance: To comply with our obligations under applicable gaming licensing requirements, AML regulations, and any lawful requests from regulatory authorities.
• Platform improvement: To analyse aggregate usage data (in anonymised or pseudonymised form where possible) to improve the pk65 platform, fix technical issues, and develop new features relevant to Pakistani players.
• Direct communications: Where you have provided consent, to send you promotional offers, bonus notifications, and platform updates via your registered mobile number or email address. You may opt out of marketing communications at any time via your account settings.

pk65 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you under the pk65 Terms & Conditions — including account management, service delivery, and payment processing.
• Legal obligation: Processing required for pk65 to comply with applicable laws and regulatory requirements, including KYC/AML obligations under our gaming licence, fraud prevention duties, and responses to lawful regulatory enquiries.
• Legitimate interests: Processing conducted for pk65's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where your prior consent has been obtained. You may withdraw consent for marketing at any time without affecting the lawfulness of processing conducted before withdrawal.

pk65 does not sell your personal data to any third party. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the purpose stated:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and cryptocurrency network providers receive the transaction data necessary to process your deposits and withdrawals. These providers are subject to their own data protection obligations.
• KYC and identity verification providers: Certified third-party identity verification services receive your identity documents and personal data to conduct age and identity verification as required by our licensing obligations. All such providers are bound by strict contractual data protection requirements.
• Fraud prevention and security providers: Technology partners who assist pk65 in detecting and preventing fraud, account takeover, and money laundering may receive relevant technical and account data for analysis. They are prohibited from using this data for any purpose other than fraud prevention.
• Regulatory and licensing authorities: pk65 may be required to disclose your personal data to gaming regulatory authorities, law enforcement agencies, or other government bodies where required to do so by law, court order, or the requirements of our gaming licence.
• Group companies and successors: In the event of a merger, acquisition, or sale of pk65's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection standards.
• Professional advisers: Legal advisers, auditors, and compliance consultants may receive limited personal data where necessary for the provision of professional services to pk65, subject to confidentiality obligations.

The pk65 platform uses cookies and similar tracking technologies to operate certain platform functions, remember your preferences, analyse usage patterns, and protect the security of your session. Cookies are small text files stored on your device when you visit pk65.bid.

pk65 uses the following categories of cookies:

• Strictly necessary cookies: Required for the pk65 platform to function. These include session management cookies that keep you logged into your account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impacting platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: Used in pseudonymised form to understand how Pakistani players navigate the pk65 platform, which features are most used, and where technical improvements should be prioritised. This data is aggregated and does not identify individual players.
• Security cookies: Help pk65 detect unusual login patterns, multiple account registrations from the same device, and potential fraud signals.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain parts of the pk65 platform from functioning correctly. Most mobile browsers used by Pakistani players — Chrome, Safari, Firefox — provide cookie management options in their privacy settings.

pk65 retains your personal data for the period necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention guidelines:

• Account data: Retained for the lifetime of your pk65 account and for a minimum of five (5) years following account closure, in accordance with our gaming licence obligations and anti-money laundering requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by international AML and gaming regulatory standards.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, or as required by applicable regulatory authorities.
• Customer support communications: Retained for a period of three (3) years from the date of the communication, to assist in the resolution of any subsequent disputes or regulatory enquiries.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance with consent requirements.
• Technical and security logs: Retained for a period of twelve (12) months, unless extended due to an active security investigation or regulatory inquiry.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry-standard data destruction practices.

pk65 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the pk65 platform.
• Encrypted storage of sensitive personal data, including financial records and identity documents, on secured servers with restricted access controls.
• Multi-factor authentication for pk65 staff accessing player data systems, with access limited strictly to personnel whose roles require it.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists to identify and address potential vulnerabilities.
• Automated fraud detection systems that monitor account activity in real time for unusual patterns indicative of unauthorised access or account compromise.
• Incident response procedures to manage and contain any data security incidents promptly, with notification to affected players and relevant regulatory authorities where required by law.

While pk65 applies industry-standard security measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own pk65 login credentials. Do not share your password with anyone, and enable two-factor authentication (2FA) via your registered Pakistani mobile number for additional account protection.

Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by pk65:

• Right of access: You may request a copy of the personal data pk65 holds about you, together with information about how it is processed. We will respond to access requests within 30 calendar days.
• Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You can update basic account information directly via your pk65 account settings; other changes should be requested via support.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that certain data must be retained by pk65 to comply with legal and regulatory obligations, which may limit the scope of erasure requests.
• Right to restrict processing: In certain circumstances, you may request that pk65 restricts the processing of your personal data — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of whether pk65's legitimate interests override your rights.
• Right to data portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing conducted on the basis of pk65's legitimate interests, although we may be entitled to continue processing if we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the pk65 Privacy Team at [email protected]. We will acknowledge your request within 5 business days and respond fully within 30 calendar days. We may need to verify your identity before processing your request.

The pk65 platform and all associated services are strictly intended for individuals aged 21 years and above. pk65 does not knowingly collect personal data from individuals under the age of 21.

Where pk65 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, any Funds held will be returned to the depositing payment method following verification, and all personal data associated with the minor's account will be deleted from our systems as promptly as possible, subject to any overriding legal obligations.

If you believe that a minor has registered a pk65 account, please notify us immediately at [email protected] so that we may take appropriate action. pk65 takes underage gambling seriously and employs age verification procedures at account registration to prevent minors from accessing the platform.

The pk65 platform may contain references to, or integrations with, third-party services such as payment processors (JazzCash, EasyPaisa), game software providers, and identity verification services. This Privacy Policy applies solely to personal data collected and processed by pk65 as data controller.

Third-party services accessible through or in connection with the pk65 platform are governed by their own privacy policies and data practices, for which pk65 is not responsible. We encourage you to review the privacy policies of any third-party service providers with whom you interact, particularly your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank), before providing personal data to them directly.

As an internationally licensed gaming operator, pk65 may transfer your personal data to countries outside your country of residence for processing and storage purposes — including to countries where our licensed servers, KYC verification partners, or fraud prevention systems are operated.

Where personal data is transferred internationally, pk65 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under the applicable data protection framework. These safeguards may include contractual data protection clauses with receiving entities, binding corporate rules, or transfers to jurisdictions that provide an adequate level of data protection as recognised by relevant regulatory standards.

You may request further information about the specific safeguards in place for international transfers of your personal data by contacting pk65 at [email protected].

pk65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes to this Privacy Policy are material — meaning they meaningfully affect your rights or how we process your personal data — pk65 will provide advance notice to registered players via a notification displayed on the platform or by email to your registered contact details, with a minimum of 14 days before the revised Policy takes effect.

Your continued use of the pk65 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease use of the platform and may request account closure and the return of any real-money Funds in your wallet.

Previous versions of the pk65 Privacy Policy are available upon request by contacting the pk65 Privacy Team at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data, or the exercise of your data protection rights, please contact the pk65 Privacy Team through the following channels:

• Email: [email protected] — Privacy and data-related requests are responded to within 30 calendar days.
• Live Chat: Available 24/7 in English and Urdu via the pk65 platform. For data requests requiring formal written response, email is recommended.
• FAQ: Visit the pk65 FAQ page for answers to common questions about your account, security, and our data practices.